Returns Policy

RETURN POLICY

Last updated March 23, 2018 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

For your order to qualify for a refund:

  • Item must be unused
  • Item must not be part of set
  • Item may not be part of a promotion

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@wagtail.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Wagtail Cleaning Tools

Attn: Returns

RMA #

Po Box 455

Haberfield, NSW 2045

Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Refunds will be given for major faults or defects as per Australian Consumer Law.

 

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Alternatively you can send us an email with photo of  the damaged product and brief description of how and when the issue occurred.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(02) 9712 – 4065

info@wagtail.com.au